Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 71

Full Length Research Paper

Relationships between drivers and results of performance in the Kenyan hotel industry

Fwaya Erick Victor Onyango1*, Odhuno Edwin2, Kambona O. Ouma3 and Othuon O. Lucas4
1Department of Eco Tourism, Hotel and Hospitality Management, Maseno University, Private Bag – 40105, Maseno, Kenya. 2Kampala International University College, P. O. Box 9790 Dar es Salaam Tanzania. 3Department of Eco Tourism, Hotel and Hospitality Management, Maseno University, Private Bag – 40105, Maseno, Kenya. 4Department of Psychology and Professor of Psychology of Education, Maseno University, Private Bag – 40105, Maseno, Kenya.
Email: [email protected]

  •  Accepted: 06 February 2012
  •  Published: 28 February 2012

Abstract

 

Better understanding of performance measurement and relationships between the key elements of drivers and result is a must for hotels aspiring to be and remain successful. This paper reports the use of Structural Equation Modeling (SEM) technique to test relationships between drivers and results of performance. These elements (enablers and results) were identified through the critique of five landmark performance measurement models. Data gathered via a questionnaire survey were analyzed using SEM. The statistical results revealed significant positive relationships between the enablers and results of performance.

 

Key words: Kenyan hotel industry, drivers, results, structural equation modeling.

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This article is published under the terms of the Creative Commons Attribution License 4.0

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