Taxonomy of cost of quality (COQ) across the enterprise resource planning (ERP) implementation phases
Wen-Hsien Tsai1*, Elliott T. Y. Hwang2, Jui-Chu Chang1, Chien-Wen Lai3, Sin-Jin Lin1 and Chih-Hao Yang1
1Department of Business Administration, National Central University, Jhongli, Taoyuan 32001, Taiwan.
2Department of Information Management, Chung Yuan Christian University, Jhongli, Taoyuan 32023, Taiwan.
3Department of Accounting and Information, Asian University, Wufeng, Taichung 41354, Taiwan.
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