Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010

JHMT Articles

January 2018

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

This research was conducted in the central region of Ghana to investigate the utilisation of ICT in hotels business operation. Primary data collections employed in the study were obtained from 200 respondents using well-structured questionnaires. Findings of the research study revealed that telephones, computers, internet, printers and fax machines were ICT applications in hotels business operation. Telephones were the...

Author(s): Joana Mills Quarshie and Edem Kwesi Amenumey

August 2017

Assessment of tourists’ patronage of Obudu Mountain Resort, Cross River State, Nigeria

Tourism in recent times has been expressed as a leisure and event-based activity. This study was carried out to examine tourists’ arrivals and patronage of the Obudu Mountain Resort in Cross River State, Nigeria. The data for the study were collected through questionnaire survey, interviews, field inventory and participatory rural appraisal methods. The data generated were analysed using descriptive statistics...

Author(s): Amalu T. E., Duluora E. I., Otop O. O., Omeje V. U. and Emeana K. S.  

March 2017

Assessing protected areas for ecotourism development: The case of Maze National Park, Ethiopia

Ecotourism is growing niche market with the potential of being sustainable development tool in protected areas. Ecotourism development needs preliminary assessment of the destination resources. This study was done with the objective of assessing ecotourism potential of Maze National Park for ecotourism development. The study used survey research design. Structured questionnaires and structured key informant interviews...

Author(s): Henok Bekele, Endalkachew Teshome and Mulugeta Asteray

February 2017

Towards success of ecotourism networks in Tanzania: A case of Tanzania association of tour operators

This study aimed to assess constraints to the success of ecotourism network in Tanzania. Following an intensive survey and literature review, data were collected from members of Tanzania Association of Tour Operators (TATO) using a semi structured questionnaire and key informant interviews and then analyzed by Chi-square. The findings indicate that the success of ecotourism networks needs a strong regulatory framework,...

Author(s): Liliane Pasape and Sheltie Mujwiga

January 2017

Tourism marketing challenges and new tourism product development potentials: Practices from the Amhara National Regional State World heritage sites

The Amhara National Regional State undoubtedly has significant tourism potential. However, the industry remains in its infancy; unable to realize its potential due to a range of constraints including understanding difference on the concept of marketing. Therefore, the purpose of this study is designed to explore the successful and unsuccessful marketing efforts that have been utilized by the Amhara National Regional...

Author(s): Yechale Mehiret Geremew, Haimanot Belay Alemayehu and Ashenafi Tafesse Meskele

December 2016

Exploring non-governmental organisations (NGOs) management in the authenticity of volunteer tourism: Evidence from the Northeastern Region of Thailand

Volunteer tourism is viewed by most people as exploitation in the form of social assistance, and events are held to attract tourists’ attention; because of this authentic experiences for tourists have been lost. The objective of this research is to study the context of Volunteer Tourism management by non-government organizations (NGOs) in the northeastern region of Thailand. This research, however, objects to...

Author(s): Wisitsiri Chusakul, Donruetai Kovathanakul and Ranee Esichaikul, D. B. A.

October 2016

The role of media in tourism promotion: A case study in Ethiopia

Media has a pervasive power for good or bad. Ethiopia suffers a lot from negative media presentations, even though the country hosts many glamorous features. And also its tangible and intangible tourist attractions can serve as a tool to change the images of the country in the international community. The country has more than Twelve UNISCO registered world heritages and more natural and cultural endowments, yet it...

Author(s): Mekonen Teka Ayalew

July 2016

A case study of Taj Mahal’s visitor satisfaction and carrying capacity

Tourist makes major contribution to Indian economy and employment rates. Tourism is generally less harmful to the environment compared to other activities like industry. Due to large number of tourists, a lot of environmental stress is being observed within the premises of Taj Mahal. There is a considerable adverse impact on Taj Mahal due to the increase of touristic activities, which is envisaged to rise in future....

Author(s): Vishal S., Vardhan B. H., Amruta A., Swapnil R. and Rao P. S.

June 2016

Dealing with negative symbolism of destinations with difficult heritage: Analysis of Uganda’s image

Many countries in Africa are currently investing in tourism with the aim of increasing annual tourist flows but majority of them are negatively symbolised at source markets as countries with ‘difficult heritage’. Previous research has indicated that tourism in Africa is perceived as riskier than any comparable region on Earth except the Middle East. It further indicates that negative country images might...

Author(s): Deus Kamunyu Muhwezi, Tom Baum and Jockey Baker Nyakaana

February 2016

Safety and hygiene status of street vended foods in Ho, Ghana

The advent of urbanization and its concomitant increase in urban population has catapulted the street food industry into a crucial role in meeting the food demands of urban residents. Health experts however, have continued with the argument that numerous health hazards are associated with these street vended foods. This paper explores safety and hygiene status of urban street vended foods in Ho which has traces as an...

Author(s): Franklin Bormann, Otilia Adzinyo and Lorlornyo Letsa

January 2016

Borena Saynt National Park in danger of irreversible loss and community based ecotourism as a panacea

Community based Ecotourism (CBET) has emerged as one of the fastest-growing sectors of the tourism market and protected areas are the foundation of it. Despite this trend, it is still at its toddler stage in Ethiopian national parks. This study focuses on the assessment of challenges of Borena Saynt National Park (BSNP) for CBET development. The study met this research aims through an extensive study of relevant...

Author(s): Wagnew Eshetie Tsegaw

January 2016

The role of customer satisfaction and maintenance culture in the sustainability of hospitality industries in Umuahia North and South Local Government Areas of Abia State

This study investigates the role of customer satisfaction and maintenance culture in the sustainability of hospitality establishments in Umuahia North and South LGAs. The study was guided by six objectives and six research questions. The research adopted a survey research design. The data generated were analyzed using simple frequency percentage and mean. The study revealed that the following variables were shown to...

Author(s): Enemuo, O. B., Ejikeme, J. N. U. and Edward, C.

September 2015

An analysis of the image of destination Cross River and effect on visitors’ future intentions

The literature on destination image spanned over four decades. Despite this long period of knowledge accumulation, there is not yet a generally accepted measurement for destination image. This paper seeks to determine the underlying structure of tourism destination image and to investigate the effect of destination image on visitors’ future intentions. An emerging tourism destination in Nigeria (Cross River State)...

Author(s): Bassey Benjamin Esu

September 2015

Exploring the history and heritage of communism in NowaHuta District in Krakow, Poland: Potential or a problem in managing tourism in a city?

Travelling to cities has long traditions, but in recent years tourists more frequently decide to visit places which are not typical tourist attractions. One of the new, alternative methods of spending free time in cities is urban exploration. It is a kind of quasi-tourism consisting in rediscovering forgotten and abandoned places. In the countries of Central and Eastern Europe which were the part of the former Eastern...

Author(s): Lukasz Matoga

August 2015

Exploring sustainable tourism development in mountainous Guizhou Province, China

In ecologically fragile but aesthetic mountain areas of Guizhou province, China, ecotourism has been opted as an optimal regional development model to raise living standards of local ethnic minorities with rich cultural heritage. This paper undertakes first a brief theoretical review exploring the substance of sustainable tourism and intrinsic values of nature aesthetics as the basis of tourist attraction and economic...

Author(s): Tai-Chee Wong

August 2015

Contribution of tourist hotels in socio-economic development of local communities in Monduli District, Northern Tanzania

A study to assess the contribution of tourist hotels in socio-economic development was carried out in Mto wa Mbu Ward in Monduli District. Survey data were collected using household questionnaire survey, focus group discussion, semi-structured interviews, and by physical visits.  The study revealed that tourist hotels and/or lodges realized TZS 665, 496,000 (US $ 443,664) per annum and offered employment to 143...

Author(s): Abidan A. Mrema

July 2015

Potentials and challenges of Entoto Saint Mary Church to heritage tourism development

This paper is intended to assess heritage tourism potential of Entoto Saint Marry church. To achieve the objective the researcher employed qualitative research method. Both primary and secondary data are used to assess the potentials. To collect the primary data interview was undertaken with selected church servants, community elders and other concerned individuals. In addition, deep and continuous personal observation...

Author(s): Zelalem Getnet Ambaw

June 2015

The role of social media, user generated platforms and crowd sourcing in the development of tourism destinations

The paper aims to investigate the status and progress of scientific research and innovation in the tourism industry, with special reference to studies that have been conducted on tourism destinations and social media channels. The research involved the analysis of 50 papers in the last 5 years from the highest cited journals, regarding methods and benefits of adopting new technologies on tourism destinations. This...

Author(s): BOBUR SOBIROV BAKHTISHODOVICH, OBIDJON KHAMIDOV, PARDAEV OLIM MAMAYUNUSOVICH, SERGIO RAMOS-RAMOS, MUKHAMMADKHON SOLIEV BOBIRSHOYEVICH, BAKHODIR NEGMATOV MUKHAMADAMINOVICH

June 2015

Development of community based ecotourism in Wenchi Crater Lake, Ethiopia: Challenges and prospects

This study examines the challenges and prospects of Community Based Ecotourism development in Ethiopia with special focus on Wenchi Crater Lake. Descriptive research design was employed with 194 sample representatives selected through simple random sampling technique and purposive sampling for quantitative and qualitative data respectively. The data were collected through key informant interview, informal discussion,...

Author(s): Teressa Derera Ketema

May 2015

Exploring the Critical Success Factors (CSF) and Limitations of Enterprise Resource Planning (ERP) Systems: The Case of Egyptian Hotels

In recent times, service establishments have invested considerable resources in the implementation of Enterprise Resource. Enterprise resource planning (ERP) systems are highly complex information systems. Many ERP implementations have been classified as failures because they did not believe in the importance of the key success factors of achieving a competitive advantage. This paper has the objective of getting insight...

Author(s): Lamiaa Moustafa Mohamed

April 2015

Tourism: A viable option for pro poor growth in Gamo Gofa Zone? Southern Ethiopia

The research ‘Tourism: A Viable Option for Pro Poor Growth in Gamo Gofa Zone?  Southern Ethiopia’ attempted to uncover how far tourism development is emerged to be a viable option for pro poor growth. The study is confined to Arba Minch town, Nech Sar National Park, Crocodile Ranch and Dorze Cultural Village. Qualitative and quantitative research strategies; household survey design, multi stage,...

Author(s): Assegid Ayele Misganaw

March 2015

Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria

This paper investigates the relationship between service delivery and customer satisfaction at the Divine Fountain Hotels Limited in Lagos Nigeria. The study made use of questionnaires and key informant interview method to gather relevant data for the study. Convenience sampling method was used to select 400 respondents which comprise 50 males and 50 females from each of the four branches of the hotel. A total of 100...

Author(s): Kukoyi Ibraheem Adesina and Iwuagwu Chinonso

May 2014

Development of community based ecotourism in Borena-Saynt National Park, North central Ethiopia: Opportunities and Challenges

Promoting ecotourism through the protection of the environment can improve the livelihood of the local community and used as a tool for participatory biodiversity conservation. Ecotourism can help to create jobs for local community and market for local products where by contributing to sustainable conservation of natural resources. The main objective of this study is to assess the opportunities and challenges of...

Author(s): Amogne Asfaw Eshetu

September 2013

Ecotourism development in Ghana: A case of selected communities in the Brong-Ahafo Region

The purpose of this study is to examine the extent of community participation in the Community-Based Ecotourism Projects in the Brong-Ahafo Region. The sample of the study was 281 respondents and these were randomly selected. Also, opinions of 14 leaders were purposively selected for the in-depth interview. Data were collected using both questionnaires and interviews.  The study utilized a multi-stage...

Author(s): Yeboah Thomas

September 2013

The obstacles impeding the development of Iran's tourism industry with emphasis on marketing

This article studies the problems and obstacles impeding the development of tourism industry in Iran, focusing on marketing and promotion. For this purpose, it initially deals with the literature of tourism and marketing and then the importance of the research is expressed. After collecting and analyzing data, the following items were identified as main obstacles to the development of tourism industry in Iran: lack of...

Author(s): Ali Donyadideh

July 2013

Effects of airline service quality on airline image and passengers’ loyalty: Findings from Arik Air Nigeria passengers

  This paper investigates how individual service quality attributes under specified dimension rendered by Arik Airline determine the image of the airline and passengers’ loyalty to the airline. To achieve this, a well-structured questionnaire was designed in line with SERVQUAL dimension scale to capture the airline opinion of the passengers about the service rendered to them, their opinion on whether the...

Author(s): Okeudo Geraldine and Chikwendu David U.

July 2013

Domestic medical tourism in India: Some facets

Domestic health or medical tourism is traveling from an individual’s usual place of residence to another within the country for getting better medical treatment or for want of less expensive treatment available in his/her usual place of residence. National Sample Survey Office had conducted an all-India household survey on domestic tourism during the period of July 2008 to June 2009. The survey covered 8,188...

Author(s): Ajay Baksi and A. K. Verma

June 2013

Marine recreational activity impact on Kengting National Park, Taiwan

This study applies an analytical hierarchy process (AHP) to evaluate 3 indices (real circumstances, economic development, and socioculture) and 18 factors relating to the impact of marine recreational activities on Kengting National Park, Taiwan. The 22 experts (civil servants, scholars, and local practitioners) who participated in this study expressed identical opinions on the index priorities (real circumstances is...

Author(s): Shou-Tsung Wu

June 2013

Who are the South African hunters and why do they hunt?

The literature indicates that wildlife tourism has become a major draw card for many countries. This is also true for South Africa where wildlife tourism forms the cornerstone of the South African tourism industry. Wildlife tourism activities can be classified into two main groups: non-consumptive (viewing and photographing of wild animals) and consumptive (such as hunting and fishing). Although hunting is one of the...

Author(s): Peet van der Merwe and Melville Saayman

December 2012

Enhancing the tourism value of Cross River state monoliths and stone circles through geo-mapping and ethnographic study (part 1)

Monoliths and stone circles are found in many places in the world. Information about their existence has been characterized by contrasting historical and anthropological explanations. The cultural value of monoliths and stone circles has attracted a wide array of experts and groups: historians, mathematicians, anthropologists, archeologist, culture seeking consumers, etc. The Cross River Stone Circles is one of the...

Author(s): Bassey Benjamin Esu and Samuel Ukata

December 2012

Evaluation of service quality of Nigerian airline using servqual model.

The study tries to evaluate the service quality of a Nigerian Airline with objectives todetermining what constitutes the service variables in the Nigerian air transport Industry, how satisfied are the passengers with the services of the above mentioned airline and suggest to managers of these airlines on how to  improve and promote satisfaction level of passengers. Data was collected from the respondent using a...

Author(s): Chikwendu DU, Ejem E and Ezenwa A

September 2012

Tourism development in protected areas: A case study of Al-Moez Street in Cairo

Nature reserves are a means of conserving natural and cultural treasures which if lost, can never be restored for its importance. Several international organizations cater for nature reserves.  In 1966, the Tourism and Conservation Authority was established. It belongs to the International Union for Conservation of Nature (IUCN) which caters for nature reserves and their management.  With the growing attention...

Author(s): Nashaat Essayed Mortada, Farouk Abdel-Naby Hassanein and Susan Bakry Hasan

September 2012

A tourism demand based method of geosites assessment on geotourism prioritization modeling: The case of Razavi Khorasan Province

A systematic prioritization model maintains standards based on different levels of categorization to evaluate the sustainability of geosites. This approach makes use of an analytical hierarchical method to manage and prioritize a geotourism system on the base of tourism demand. The research concentrated on the importance of sustainable tourism planning to develop and investigate successful tourism activities using...

Author(s): Shojaee Siuki Hassan, Kowalczyk. Andrzej and Atefeh Einafshar

September 2012

Destination personality, self-congruity and loyalty

Despite the interests on destination branding in general, there has been scarce investigations on destination personality which is described as the set of human characteristics associated with a destination. The purpose of this study was to investigate the perceived destination personality of Bodrum (a famous destination in Turkey) and the relationship among destination personality, self-congruity and loyalty. In 8 to...

Author(s): Burhan KILIÇ and Serhat Adem SOP

April 2012

Hospitality industry employer’s expectation of employees’ competences in Nairobi Hotels

The purpose of the study was to determine the expectations of hospitality industry employers on employees’ competences. The sample (106) was made up of Human Resource Managers (HRMs) Head of Departments (HODs) and employees. Results indicated a big differential on employers and employees’ expectations on communication skills, specific technical skills, computer, good work habits, customer service and...

Author(s): Sarah W. Kamau and Judith Waudo

April 2012

A two way assessment of tourism websites to increase their effectiveness

Tourism, world’s most significant revenue earning sector, is highly dependent on the effectiveness of the tourism website. A tourist destination must have a website enriched with different design and service related attributes. Here, a user feedback based study was conducted. This user feedback based study shows that there is a lot of difference between the appeal of Indian and International tourism websites. A...

Author(s): Goutam Panigrahi, Biswarup Ghosh and Kajla Basu

March 2012

Analysis of the socio-economic impacts of tourism for emerging tourism entrepreneurs: The case of George municipality in the Western Cape Province, South Africa

In South Africa, the promotion of tourism has been identified as a key strategy that can lead to economic growth, community development and poverty alleviation. This appears to reflect that in the recent years, tourism has emerged as a significant development option in the post-apartheid South Africa. Tourism is perceived as an adopted strategy to creating more equitable economic growth in South Africa. According to the...

Author(s): T. Ramukumba, V. M. Mmbengwa, K. A. Mwamayi and J. A. Groenewald

February 2012

Information provision and dissemination in Iran tourism industry

Iran tourism industry, despite the variety and quality of its products, its potential in meeting the different expectations and wills of tourists and finally its high capacity for concurrence with the best tourism destinations in the world; is not on its real position from tourist numbers and receipts point of view. The present paper aimed at studying the process of information provision and dissemination in Iran...

Author(s): Wali Teymouri

February 2012

Avian habitat use and activity budgets in a rare endangered tourist site: Case study of Lake Ol’Bolossat Basin, Kenya

  Lake Ol’Bolossat, Kenya is an attractive natural tourist site. The only lake in the Central Province is of great aesthetic value and particularly an important site for avian diversity. Being a wetland, it contains diverse biologically and economically important raw materials. The wetland is targeted for conversion to agricultural purposes and as a result is faced with degradation. The study established...

Author(s): Teresa Njeri and Jenessio Kinyamario

February 2012

Relationships between drivers and results of performance in the Kenyan hotel industry

  Better understanding of performance measurement and relationships between the key elements of drivers and result is a must for hotels aspiring to be and remain successful. This paper reports the use of Structural Equation Modeling (SEM) technique to test relationships between drivers and results of performance. These elements (enablers and results) were identified through the critique of five landmark...

Author(s): Fwaya Erick Victor Onyango, Odhuno Edwin, Kambona O. Ouma and Othuon O. Lucas

January 2012

The influence of workplace spirituality on motivations for earnings management: A study in Taiwan’s hospitality industry

The paper attempts to examine the influences on motivations for earnings management from the perspectives of workplace spirituality in Taiwan’s hospitality industry. The findings suggest that workplace spirituality is a new perception of individuals toward their lives and selves under the influence of the workplace. Such influence further affects the individuals on the acknowledgement of self-group relationships,...

Author(s): Chen Ming-Chia

January 2012

The hospitality and tourism honours degree programme: Stakeholders’ perceptions on competencies developed

University tourism education is relatively a new phenomenon in Zimbabwe and its multi disciplinary nature poses challenges in the organization of the curriculum. Issues of imbalance, content/competencies developed, employability and the demands of various stakeholders provide a constant tension that has to be diffused through careful curriculum design and evaluation. A survey was conducted to examine the...

Author(s): Chimutingiza Felisitas, Mwando Molline and Kazembe Clotildah

December 2011

Re-defining the rural space in the Kuiseb Delta: Examining the potential tourism benefits for the Topnaars in Namibia

  The purpose of the study was to redefine the rural space and explore the potential tourism benefits for the Topnaars in the Kuiseb Delta. Kuiseb Delta has unparalleled archeological/historical sites of which 235 have been well researched. The historical sites are being threatened by unauthorized tourism and recreational activities. The Ministry of Environment and Tourism proclaimed community concessions...

Author(s): Joram Ndlovu, Elias Nyakunu and Erling Kavita

December 2011

Exploring peri-urban and rural tourism stakeholders’ perceptions of the social impacts of` tourism in the Garden route, South Africa

  The study determined social impacts of tourism in the Garden route along the profile of stakeholders involved in the various subsectors of the tourism industry. Descriptive method of research was used in this study. Resident attitudes toward tourism and perceptions...

Author(s): Takalani Ramukumba, Jacques Pietersen, Victor M. Mmbengwa and Willie Coetzee

May 2011

The role of sport tourism in employment, income and economic development

  Sport tourism is a new concept in the world having the most growth in tourism industry. Many countries enjoy an appropriate status with respect to sport tourism and, accordingly, contribute directly to their nation’s economic prosperity. Hence, the goal of this research is to compare and survey tourism managers, interest managers and tourisms’ ideas about creation of sport tourism-induced...

Author(s): Fazele Homafar, Habib Honari, Akbar Heidary, Taghi Heidary and Afsane Emami

  • Article Number: 8AF515F2541

May 2011

Strategy formulation for the recreational areas of Central Taiwan: An application of SWOT (strengths, weaknesses, opportunities, threats) analysis

  Recreational areas are economically beneficial and can directly assist both local communities and nations in achieving sustainable environmental development. This study combines analytic hierarchy process (AHP) with the SWOT (strengths, weaknesses, opportunities, threats) method to construct a quantifiable SWOT model to assess strategy formulation for nine recreational areas in central Taiwan. The...

Author(s): Lee T. H. and Liu R. T.

  • Article Number: D4E3CE92550

February 2011

A visitor-focused study of tourism attraction in Taiwan: Empirical evidence from outbound Chinese tourists

  The outbound Chinese tourists (OCTs) are now becoming a mainstream of tourist resource and serving as a catalyst for economic growth in many countries. However, the literatures so far neglected their travel behavior, travel preference and destination choice. This study has focused solely on OCTs to address behavioral differences among visitors segments and separate the tourist visitations data to look at the...

Author(s):   Toko University, Puzih City, Chiayi County , Taiwan. Graduate University, Chinese Academy of Sciences, Beijing, China. F-, , Sec. , King Ma Road, Changhua, Taiwan.

  • Article Number: F9F252B2516

February 2011

The theory and practice of ecotourism in Southern Africa

  Ecotourism has been advanced as a form of sustainable tourism that is expected to boost conservation and development in the rural communities of Southern Africa. In order to evaluate the contribution of ecotourism to conservation and communities’ development, an in-depth analysis of two ecotourism case studies was conducted from both South Africa and Zimbabwe respectively. A literature review of the...

Author(s): Simon Chiutsi, Memory Mukoroverwa, Pauline Karigambe and Boycen Kumira Mudzengi

  • Article Number: 20AD3C42496

January 2011

An environmental performance assessment of the hotel industry using an ecological footprint

  Environmental management research on the hotel industry has touched little upon the topic of environmental performance assessment. This study uses ecological footprint models to assess natural resource consumption in the hotel industry and the burden it puts on the environment. Findings of the study indicated that: (1) As the star rating goes up, hotels tend to consume greater amounts of resources, leave...

Author(s): Han-Shen Chen, and Tsuifang Hsieh,

  • Article Number: 8305E432442

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