Research

 

Oyeniyi, Omotayo and Abiodun Abolaji Joachim

Customer service in the retention of mobile phone users in Nigeria

        [Abstract]  [Full Article - PDF]   pp. 026-031

 

Nadim Jahangir and Noorjahan Begum

The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking

        [Abstract]  [Full Article - PDF]   pp. 032-040

 

Petra Pelkman and Marcel Veenswijk

Redefining organizational practice through narratives: Unraveling the Eskom backstage
 

        [Abstract]  [Full Article - PDF]   pp. 041-052