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Full Length Research Paper
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Competency-based human
resource practices in Malaysian public sector organizations
Ilhaamie Abdul Ghani Azmi
Department of Syariah and Management, Academy of Islamic
Studies, 56350 University Malaya, Kuala Lumpur, Malaysia.
E-mail:
ilhaamie@yahoo.com.
Tel: + (603-79676132). Fax: + (603-79676140).
Accepted 17 December, 2009 |
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Abstract |
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Malaysian public service started to use competency-based human
resource practices at the end of year 2002 as the response to
increase the level of service quality. In Malaysian public
service, out of six competency-based human resource practices,
only five practices were implemented. They were recruitment and
selection, training and development, career development,
performance management and reward. From 300 copies of
questionnaire distributed using simple random technique, 140
were useable. The data was analyzed further using factor
analysis and it was found out that training and development
items had combined with a reward practice. This new dimension
was labeled as organizational development. Others remain the
same dimensions. It was also found out that
competency-based performance management, organizational
development and career development were practiced to a high
extent. Meanwhile, competency-based reward and recruitment and
selection were practiced to a moderate extent.
Key words:
Human resource practices, service quality, competency, Malaysia,
public service. |
