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Full Length Research
Paper
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Information systems in small and medium enterprises in
Republic of Kazakhstan
N. P.
Singh1*, Dimitriy Molokov2,
Stanislav Lechshak3 and Askar Kuspanov3
1Management
Development Institute, Mehrauli Road, Sukhrali,
Gurgaon-122007, India.
2Department
of Operations Management and Information Systems, KIMEP
University, 2 Abai Avenue, Almaty, Kazakhstan.
3Department
of Business Administration, KIMEP University, 2 Abai
Avenue, Almaty, Kazakhstan.
*Corresponding author. E-mail:
knpsingh@mdi.ac.in
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Accepted 15 May, 2012
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Abstract |
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Small and medium enterprises (SMEs) are characterized by either
the number of employees or level of assets or turnover or both
across the world. In Asia/Pacific region, SMEs account for 90%
of enterprises and provides 32 to 40% of employment. On the
other hand, in Latin America, SMEs make up more than 98% of
enterprises and more than 80% of employment. SMEs which consist of over 90% of enterprises in
many countries are responsible for large number of innovations,
product and services development and also contribute to the
growth of the countries by creating employment, creating
knowledge, investment opportunities and trade. Republic of
Kazakhstan is no exception to these statistics and it has 16,066 SMEs registered in the Almaty blast alone. These SMEs are
playing the same role in Republic of Kazakhstan as SMEs play
elsewhere in the world. Looking into their importance in the
world’s economy, big software vendors such as SAP, Microsoft,
IBM and Oracle are targeting their products to meet the
requirement of SMEs. They are providing solutions for both
in-house implementation and also through SaaS (Software as a
Service) model. The solutions include automating production
processes, capturing, storing and integrating the data, and
processing captured data for decision making and report
generating. The paper presents some facts about application of
information systems in SME sector in Kazakhstan. This study is
mainly concerned about the type of information
technology/information systems used in SMEs in Republic of
Kazakhstan with respect to Almaty city. In addition, the paper
presents the findings of the study with respect to barriers in
implementing information systems, government support, role of
web technology, benefits of using information systems and future
trends regarding usage of information technology. This study is
based on primary, as well as, secondary data. Primary data is
specific to Almaty city only which is termed as financial
capital of Republic of Kazakhstan.
Key words: Small and medium enterprises, information
systems, small and medium
enterprise development authority (SMEDA), European
commission. |
