Full Length Research
A framework for accessing an enterprise business
intelligence maturity model (EBI2M): Delphi study
Min-Hooi Chuah1* and Kee-Luen Wong2
of Information, Communication and Technology, University
Tunku Abdul Rahman, Perak, Malaysia.
of Business and Finance, University Tunku Abdul Rahman,
*Corresponding author. E-mail:
Accepted 9 January, 2012
implementation of enterprise-scale business intelligence (EBI)
system is a complicated process involving considerable resources
and numerous stakeholders over a lengthy time. To date, there
has been only limited formal research work that explores the
various key dimensions affecting EBI implementation efforts.
This shortcoming arises from the fact that the
business intelligence (BI)
market is a relatively new phenomenon, with most of the
pioneering work being driven in an informal, ad-hoc basis by
various vendors in the IT industry. Therefore, the goal of this
research is to seek to bridge the gap that exists between
academia and practitioners. In particular, the research work
will draw upon the maturity constructs underlying the prominent
capability maturity model integration (CMMI) developed at
Carnegie Mellon University. The driving motivation is to develop
an EBI maturity model (EBI2M) that can serve as a useful
guideline for enterprises which are planning, or undertaking
large-scale EBI initiatives. In the first stage, the author
utilises a Delphi study to conduct three rounds of enquiries
with a panel of BI experts, and then refines the research into a
preliminary EBI2M model.
However, reliance on the Delphi study alone is not sufficient
for the collection of data needed to rigorously address the
research objective. Therefore, based on the research constructs
and findings of Delphi study, multiple case studies will be
carried out in the future.
Key words: Business intelligence, maturity model.