Full Length Research
Management skills and entrepreneurial success of
small and medium enterprises
(SMEs) in the services sector
Ahmad Zahiruddin Yahya1*,
Abdullah Sanusi Othman2,
Ishak Abdul Rahman2, and Jumaat Moen2
of Business and Accountancy, University of Malaya, Kuala
of Economics and Management, National University of
Malaysia, Bangi, Malaysia.
*Corresponding author. E-mail:
20 June, 2011
attempts to analyze the contribution of entrepreneurs in terms
of their management skills towards the success of small and
medium enterprises (SMEs) in the services sector in Malaysia.
The methods used are
descriptive analysis, Pearson correlation, stepwise regression
procedures and t-test.
The data for the study were collected through mail
questionnaires sent out to selected entrepreneurs of SMEs. Of
the total number 500 questionnaires mailed, 186 entrepreneurs
responded and completed the questionnaires. The empirical
information resulted from analyzing the data obtained from the
186 entrepreneurs suggests the findings that
success was associated with high business operating skills,
skills to obtain market share that suits their size and
capability and skills to offer more special services; with
bumiputera and non-bumiputera being indifferent in their
perception towards management skills that affected their
Small and medium enterprises (SMEs), success, entrepreneur.