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Full Length Research Paper
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Students' perceptions of
academic and institutional service quality at the Faculty of
Agriculture: The case of Suleyman Demirel University, Turkey
Hasan Yilmaz1*, Vecdi Demircan1,
Tufan Bal1 and Ozgur Koskan2
1Department
of Agricultural Economics, Suleyman
Demirel University, Isparta, Turkey.
2Department
of Animal Science, Suleyman
Demirel University, Isparta,
Turkey.
*Corresponding author. E-mail:
hsn_ylmz@yahoo.com,
hyilmaz@ziraat.sdu.edu.tr Tel: +90 246 2114642. Fax: +90
246 2371693.
Accepted
29 April, 2010 |
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Abstract |
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The aim of
this study was to determine the academic and
institutional service quality
perception levels of students at the Faculty of Agriculture.
This research was conducted with 343 students by using
questionnaires in the faculty of agriculture at Suleyman Demirel
University. For this purpose, 35 statements were given to
students and the degree of agreement for each statement was
determined by a likert scale. According to the results, the
Cronbach alpha coefficient was found to be 0.892. Factor
analysis was implemented with the Principal Component Method by
using Varimax rotation to determine the factors on the quality
perception of students. According to the results of the factor
analysis, Eigen value belongs to 9 of 35 factors which were
found higher than 1. Thus, the results of factor analysis were
examined by considering 9 factors. These factors explain 57.1%
of the total variance. The main factors affecting students'
perceptions of academic and institutional service quality were
found to be: the academic skills of staff, the social and
physical facilities of the faculty, the physical facilities of
the department and the student advisory service, course content
and teaching techniques, supplementary features of courses and
its effects on success, the caring attitude of academic staff, a
sense of belonging to the department, to question of course
contents in exams, examination of the timeliness and accuracy.
Key words:
Students’ perceptions, academic and
institutional service quality, Faculty of Agriculture. |
