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Full Length Research Paper
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The diagnosis
and improvement of TQM implementation in semiconductor
industries
Tsu-Ming Yeh1* and Wen-Tsann
Lin2
1Department
of Industrial Engineering and Technology Management, Dayeh
University, Taiwan, R. O. C.
2Department
of Industrial Engineering and Management, National Chin-Yi
University of Technology, Taiwan, R. O. C.
*Corresponding author. E-mail:
tmyeh@mail.dyu.edu.tw.
Accepted 19 May, 2010 |
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Abstract |
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Total quality management (TQM) improves product/service quality,
increases customer satisfaction and improves competitiveness.
However, experience shows that there is low successful rate. Few
enterprises agree that they have successfully implemented TQM.
An inadequate understanding of the techniques and suitable
objectives of the TQM implementation not only causes problems or
sub-par performance but also drives excess cost for businesses.
With this in mind, a V-shaped performance evaluation model is
proposed to examine the implementation performance of TQM
practices. By this model, a company can diagnose the
effectiveness and efficiency of TQM practices by considering the
level of importance, the level of easiness to implement and the
level of accomplishment of each TQM practice. The implementation
of TQM in the semiconductor industry in Taiwan is investigated.
Practices identified as the ones need to improve are put into
House of Quality (HOQ) and corresponding improvement actions are
proposed for managers to enhance the effectiveness and
efficiency of TQM implementation.
Key words:
Total quality management (TQM), semiconductor industry, V-shaped
performance matrix, house of quality (HOQ), performance
evaluation. |
