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Full Length Research Paper
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Key
performance indicators in a joint-stock company
Željko Đurić1*, Rado
Maksimović 2 and Živoslav Adamović2
1Bauxite
Corporation Milici, Milići, Bosnia and Herzegovina,
Yugoslavia.
2University
of Novi Sad, Novi Sad, Serbia.
Accepted 6 May 2010 |
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Abstract |
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This paper presents a method of problem solving using Key
Performance Indicators to measure, monitor and manage business
results in a joint-stock company. A joint-stock company has a
large number of functions, that work on the principle of several
profit centers, which have mutual processes of management,
marketing, development, sales, supply and logistics and have an
established Quality Management System according to the demands
of the ISO 9001:2008 standard. At the same time, the measurement
of process performance, as a key element of the Quality
Management System in a joint-stock company must be done in a
unique manner no matter the diversity of the functions. This is
the basis for development of the unique measurement methodology
of performance process measurement and key business indicators
as a whole. The results of the application of a given
methodology on certain processes in a given joint-stock company
are described.
Key words:
Key performance indicators (KPIs), quality, system, joint-stock
company, balanced scorecard, Total quality management (TQM). |
