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Full Length Research Paper
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Six sigma
concept within banking system
Vojislav Stoiljkovic, Pedja
Milosavljevic* and Sasa Randjelovic
Faculty of Mechanical Engineering,
University of Nis, Aleksandra Medvedeva 14, 18000 Nis, Serbia.
*Corresponding author. E-mail:
pedja@masfak.ni.ac.rs.
Tel: 00381-18-500-629. Fax: 00381-18-588-199.
Accepted 2 March, 2010 |
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Abstract |
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Finance industry is considerably applying six sigma quality
process with the aim of eliminating defects. Six sigma is a
powerful system. Basically it is measuring of quality that longs
for perfection (3,4 defects on 1.000.000 transactions). The very
name of this philosophy is important. The word "sigma" is a
Greek letter which represents standard deviation, the term that
describes how distant is the data from average or middle. "Six"
parts is involved when one measures the things the company does
right. This work shows the example of Six sigma concept
implementation on the crediting process within the bank. For
realization of improvement project DMAIC model is used.
The process is recorded according to SIPOC model and improved by
usage of tools and quality models. All this enabled achieving
faster developing crediting process that has less variation of
CTQs and possibility for management to monitor the process at
any time.
Key words:
Six sigma, banking, improve, process, crediting. |
